Casework
What is Casework?
Casework looks different for every client. Some of our services include:
• Explaining campus policies
• Drafting and/or reviewing communication statements with administrators
• We can also communicate with administrators/professors on your behalf (with consent)
• Assisting with the preparation of statements and documentation for appeals
• Attending meetings with you or on your behalf
• Referrals to external resources
Stages of a Case
1) INTAKE: After submitting an intake (either by meeting with us or emailing help@sao.asuc.org), we will assign your case within three business days. If your case is urgent, we will assign you a caseworker within 24 hours.
2) INITIAL CONTACT: Your caseworker will reach out asking to set up a meeting. They will have access to your intake. Please forward relevant documents and/or emails to your caseworker so they can best prepare for your meeting.
3) FIRST MEETING: During the meeting, your caseworker will ask clarifying questions about your situation and suggest potential next steps. Both you and the caseworker will walk away from this meeting with action items.
4) CASEWORK: From here, every case looks different. You and your caseworker will communicate and plan strategies as your case develops.
SAO does not offer legal, representative, or academic advising assistance.
All decisions are yours to make. If you ever need clarification, your caseworker will be happy to help. However, caseworkers will not be able to make decisions for you.
Additionally, SAO cannot guarantee that you will achieve the result that you seek in your case. By using our services, you understand that you cannot hold us responsible for any insufficient, undesired, or negative outcomes.
All caseworkers have signed a nondisclosure agreement (NDA) with SAO. Your confidential information is not shared outside the office without your consent, and your caseworker will only discuss your case with other members of SAO when seeking advice from fellow caseworkers who have handled similar cases. You have the right to read your caseworker’s NDA; if you would like to do so, please email your caseworker.
Please note: The only situation in which your caseworker or SAO may disclose confidential information would be pursuant to any governmental, judicial, or administrative order, subpoena, discovery request, regulatory request or similar method. Such a situation is not likely, but nevertheless, we would like you to be aware of its possibility. Should such a request or order occur, SAO and your caseworker will comply with the request and exercise reasonable efforts to advise and promptly notify you of any such demand for disclosure by a third party.