Contact Us
If you would like to open a case with our office, please email help@sao.asuc.org or call our office phone number at 707-410-5691. If you would like to open your case in person, stop by Eshleman 412B during our office hours (see below). You will be assigned a caseworker within three business days.
If your case is urgent (see below), we will assign you a caseworker within 24 hours. If emailing us with an urgent case, please include “urgent” in the subject line.
Get in Touch
Our office is open on weekdays, excluding national holidays and RRR week. We host virtual and in-person office hours to best serve client needs.
Virtual Office Hours:
10 a.m. to 12 p.m. on Zoom
In-Person Office Hours:
12 p.m. to 5 p.m. in Eshleman 412B
Email Us:
SAO uses the following definitions for urgent cases.
Even if your case is not considered urgent, we advise that you include any deadlines/timelines you are aware of in your email so that we can match you with a caseworker who can best accommodate your timeline.
ACADEMIC
- You have experienced a personal emergency and require academic accommodations for class requirements within 72 hours
- Other academic-related issues that require immediate resolution within the next 72 hours due to your being at risk of failure
CONDUCT
- Your deadline to submit a Faculty Disposition Form or Alleged Violation Letter is within 72 hours
- You will be attending an informal or formal hearing for their case within 72 hours
GRIEVANCE
- You require DSP accommodations for an exam/essay/assignment within that week
- You require housing accommodations, the lack of which is impacting the your mental health or ability to live in your current housing — with priority to students who are living on campus
- Any situation in which sexual violence/sexual harrassment is the main grievance
FINANCIAL AID
- You will be unhoused or lose access to basic needs (electricity, food, etc.) in 72 hrs or less.
- The deadline for a billing or financial process is within 72 hrs or less.
Client Feedback Form
If you have feedback for our office or wish to change your caseworker, please fill out this form. You can report anonymously or provide your contact information.
We value your feedback and want to ensure you have the best experience with SAO possible.
SAO Leadership Contact Information
Student Advocate: advocate@sao.asuc.org
Internal Chief of Staff: chief@sao.asuc.org
External Chief of Staff: saochief@asuc.org
Academic Division Director: academic@sao.asuc.org
Conduct Division Director: conduct@sao.asuc.org
Financial Aid Division Director: finaid@sao.asuc.org
Grievance Division Director: grievance@sao.asuc.org